My company's admin can't invite me to the company's workspace

lucca.martins

Yesterday I tried to login into my new company's e-mail but Atlassian refused to sent the invite e-mail even if trying a couple times. The only way I got logged in was using the slack account but it only works for Jira. Now, even if I own a BitBucket account with company's e-mail, the admin can't invite me to the workspace because it's necessary send an invite e-mail but it not work. 

I read some posts from this community yesterday and I think my e-mail got in the "blocked list", I mean, the list with the bounced e-mails. Could you please remove my e-mail from this blocked list?

Caroline R

Hi, @lucca.martins! Welcome to the community! 

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal reason.

So, I removed the block from your email. Could you please ask the admin of the workspace to remove the invitation and send you a new one?

Just to let you know, we already have an open bug for our development team regarding this problem, as currently there is no indication of when an invitation email is blocked/rejected. You can access it here:

• https://jira.atlassian.com/browse/BCLOUD-20659 

You can add yourself as a watcher, this way you get updated as we make progress with this. If you are not familiar with our Bug Request Policy, you can read more about it here.

Please let me know if it works now and feel free to share any additional questions regarding this case.

Kind regards,
Caroline