Jira application is down

Kurasi Vishnu Priya

Getting the below error after the jira upgrade from 8.4 to 8.7 .

 

Kindly help me in resolving it.

 

 

2021-08-03 01:57:28,009-0400 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.<br/>See our documentation for more information on contacting our support team and creating a support zip.), (Event: Level = (EventLevel: fatal) , Key = (EventType: database) , Desc = Could not execute health check, DatabaseConfigurationManager not available. , Exception = ]

 

Thanks

Priya K

Dirk Ronsmans

Hi @Kurasi Vishnu Priya ,

have you been able to look in the log file as the error message suggested?

Going on this its impossible to know what exactly is going on at start up.