How do I fix time differences between resolved within issue and burndown chart?

Question

I have noticed that the time stamp within an issue when is moved to done does not match the time stamp within the burndown chart.  Is there a separate time configuration for reporting? The issue done time stamp does match the Jira server time, yet the Burndown chart time stamp is 6 hours off.

Example:

Moved Task to done at 7:11 PM

Burndown Chart displays it was done at 1:11 PM

Keith Schug · Answer

Anyone else have any thoughts?

Keith Schug · Answer

I have my Jira instance setup to have a post function when an issue is moved to Done it has a Resolution of Done as well. Another thing is that all the times are exactly 6 hours different for every issue type.

Fabian Lim · Answer

Hi @Keith Schug

It's possible that you are not setting the resolution field. Moving a ticket to done and setting a resolution are different concepts in jira workflows.  To ensure that they are the same you have to ensure that the resolution is set via a transition screen or a postfuction that sets the resolution.l ti some value.

Go to the history and check when the resolution field was set vs when the ticket was moved to done.

I hope this helps.