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After update jira from 8.12 to 8.16 the attachments is not showing in Jira dashboard

Netinium

If we click on a link to an attachment we have than error "Oops, you've found a dead link"

Accepted answers

Dirk Ronsmans

Hi @Netinium ,

Can you check your "health checks" to see if something is wrong with the attachments? Are there any checks failing?

Also, on disk do you actually have something in the attachments folder?

Daniel Ebers

Hi @Netinium

I strongly believe you are running into a change, specifically done in version 8.15 where the web.xml needs special handling as for changed image attachment processing.

I even more believe so as you wrote:

I only think that mybe when I updates Jira I put 4 files back in Jira so that it running on https and that are:
\usr\jira\atlassian\jira\atlassian-jira\WEB-INF\web.xml

Please compare with the upgrade notes of version 8.15:
https://confluence.atlassian.com/jirasoftware/jira-software-8-15-x-upgrade-notes-1041828754.html

Regards,
Daniel

All comments

Netinium

All attachments links are not working anymore....

Dirk Ronsmans

Hi @Netinium ,

Can you check your "health checks" to see if something is wrong with the attachments? Are there any checks failing?

Also, on disk do you actually have something in the attachments folder?

Netinium

When I restart Jira and login the message was:

Jira was successfully upgraded to version 8.16.2 on 29/Jul/21 at 12:51. Here's a summary of the checks we ran during the upgrade.

Dirk Ronsmans

Can you go to https://<yourhostname>/plugins/servlet/troubleshooting/view/

There you should see any current health issues just to rule something out.

Netinium

Where can I find the "health checks"?

Daniel Ebers

Hi @Netinium

I strongly believe you are running into a change, specifically done in version 8.15 where the web.xml needs special handling as for changed image attachment processing.

I even more believe so as you wrote:

I only think that mybe when I updates Jira I put 4 files back in Jira so that it running on https and that are:
\usr\jira\atlassian\jira\atlassian-jira\WEB-INF\web.xml

Please compare with the upgrade notes of version 8.15:
https://confluence.atlassian.com/jirasoftware/jira-software-8-15-x-upgrade-notes-1041828754.html

Regards,
Daniel

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