Shared Home (jira.shared.home) always shows CLUSTER error during Troubleshooting

Question

Hello there,

I am trying to configure Jira DC in a test environment. I have followed all the instructions of mentioned in the Jira DC installation document. Following are the details and the issue I am facing

Configuration:

Node1: Windows Server 2016

Shared Home Folder: \144.X.X.X\dcshared

Node2: Window Server 2016

Shared Home Folder: \144.X.X.X\dcshared

Load Balancer:

Configured correctly without any issues

DCSHARED is an NFS shared folder (full read/write permissions) and accessible from both servers.

Issue:

Both the nodes get boot up without any issues with clustering showing both nodes are ACTIVE

But the TROUBLESHOOTING section shows problems with the

CLUSTERS SHARED Folder as follows

Even the moment when the Jira boots up, nodes create their own folder in a local drive with the shared folder name.

How to solve this issue?

Regards,

Sami Ahmed Shaik.

Aeris Iu · Answer

Hi guys,

I'm facing the same issue here, any workarounds?

Need guidance too.

Thank you.

Martin Ujhazi · Answer

Hi, I had exactly same issue, but on linux. Problem was very simple, simple copy paste error,

Double check if jira.shared.home is exactly same. I had leading empty space in my cluster config which caused issue.

Like:

'\\144.x.x.x\dcshared'

'\\144.x.x.x\dcshared '

Biswa D · Answer

Hi Shami,

I also created cluster.properties file in each node1 and nod2 ans followed the Jira DC document, however in the troubleshooting section in the 1st Jira server- "it is showing that node 2 is not using the correct shared home" and in the 2nd jira server - "it is showing that node1 is not using the correct shared home".

Are you able to fix your issue?

Could anyone please guide on this