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Jira Service Desk and Jira Software

unknown

Hi All,

We are very new to JIRA service desk, we want to implement JIRA service desk on our existing JIRA software environment, can some one help ?

The requirement is we will have the same JIRA in which we will add service desk capability i.e when I want to create project I should be able to create both scrum and service desk projects.

Is it possible ? cause I see service desk as a different installation? any plugins ?

Thank you

Regards,

Susant

Accepted answers

Nic Brough -Adaptavist-

You have exactly the right idea.

You take your existing JIRA installation, add Service Desk to it, and you will find you can now create projects for Service Desk as well as Scrum/Kanban/Dev.

All comments

Nic Brough -Adaptavist-

You have exactly the right idea.

You take your existing JIRA installation, add Service Desk to it, and you will find you can now create projects for Service Desk as well as Scrum/Kanban/Dev.

unknown

Thank you Nic.

Can you please point me to the plugin for service desk URL.

Regards,

Susant

Nic Brough -Adaptavist-

Best place to get it is from within your JIRA.

It's not an add-on though, it's an application now. Assuming you are on JIRA 7+, go to Admin -> Manage Applications, and you should have an option to install it there.

unknown

Thank you so much Nic.

Let me try.

Regards,

Susant

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