Individual Alerts

Question

Hello,

I have a large team of people who would like to get alerts of the tickets assigned to them. I know how to send a filter alert every morning but it often has everyone on it and I do not want to set an alert for each individual person.

Is there a way to set up an alert that sends to individuals only the tickets that they currently have assigned to them? I have PowerScripts which I would prefer not to purchase new plugins as I am already maxed on budget.

Preston Warden · Answer

Oh gotcha. Thank you. I learned how to subscribe for others on their behalf, but I don't know how it would send them out. I will give it a try.

Payne · Answer

That's what my solution accomplishes, with the caveat that each of your team members would need to subscribe to the filter, unless they are in a group that you can choose in the Recipients dropdown.

Preston Warden · Answer

It sounds like I probably didn't describe this properly. I am actually looking to create a daily (or every other day) alert that is emailed to each team member of all tickets assigned to them.