Unable to create Jira Task from CONFLUENCE page

Question

We have currently upgraded the Jira from 6.4 to 8.14. We are using CONFLUENCE version 7.3.1. Before upgradation of Jira, we were able to create the Jira task from the CONFLUENCE page without any issue.
But in jira 8.14 an error is throwing "cannot connect to this Jira server at this time" while trying to create a task directly from the confluence page.

We have checked the application link to JIRA and confluence as well which is perfectly ok. We are able to redirect to either application jira-confluence using the link.

The only issue in creating Jira task.

What could be the reason?

Pavel Junek · Answer

Hi,

Oh, thanks for the info.

Hmmmmm that's weird, maybe you can try deleting the Jira and Confluence application links and recreating them.

Kiran Chauhan · Answer

Hi Pavel,

Thanks for the reply.

We have separate servers for Jira and CONFLUENCE. The application link between both applications is working fine as we can redirect to either application using the application link created.

CONFLUENCE log is as below:

"[internal.integration.jira.DefaultJiraService] ligCommunicatioIssue Problem communicating with Jira instance at <jira instance ip>.

Error: java.http.net.SocketTimeoutException: Read time out

--referer:http://192.168.xxx.xxx:xxxx/page/viewpage.action?pageId=xxxxxxx |

urt: /rest/jira-integration/1.0/servers/..........."

I have also increased the Exception time out to 20 sec in CONFLUENCE general settings but no luck.

Pavel Junek · Answer

Hi @Kiran Chauhan,

Welcome to Atlassian community!

Please try the action again and look at the Jira and Confluence log immediately to see if any of the applications will tell you where the problem might be.
Is Jira and Confluence running on the same server or each on a different one? If you have created active app lines, then this should work.

Pavel