Account locked by atlassian

Question

hi,

We have an account locked by Atlassian. (account used for Bitbucket Cloud)

It seems that the account was locked because it did not logged into Bitucket HIM since one year ( but it was used to clone/checkout source)

So I wonder

* What are rules that lock account automaticaly?

thank you

Fabrice Maguy · Answer

Hi Caroline,

Unfortunately this account was used only for application (as service account), so I don't have the account email...

But the error message is

"You can no longer collaborate with this person. This account has been inactive for more than a year."

Regards

Caroline R · Answer

Hi, @Fabrice Maguy!

We do not normally de-activate accounts that are active. In order to further investigate what is happening here, could you please share what is the error message this user is receiving? Please do not share the email address linked to this account here.

Feel free to share any additional information regarding this subject.

Kind regards,
Caroline