Reading authorisation for audit department

Question

Hello together.

our audit department just wants to haven a reading authorisation in our ServiceDesk.

Is there any option without wating a license to them?

Thanks for helping me

greetings

Heiko

Daniel Ebers · Answer

Hi @Heiko Schmidt

assuming you have also applied a Jira Core or Jira Software license you could grant them access to Jira Service Management to browse the issues in it - without the need of assigning a Jira Service Management license so them.

However, it IS needed to assign a license - alternative would only be to keep the current status (or sending mails like Aron said).

There has been a dicussion on this topic in more detail, please check in case you are interested in learning more.

https://community.atlassian.com/t5/Jira-Software-questions/Service-Desk-Collaborator-licenses-amp-installation/qaq-p/766065

Regards,
Daniel

Heiko Schmidt_u49e0j · Answer

Thanks for your answer.

They all di have an account in our system.

But tey are just customers, without access to ServiceDesk.

They want to read all information in a Ticket so i do have to send them a lot of E-Mails by using your suggestion.

Aron Gombas _Midori_ · Answer

Does "without licensing" mean that you don't want to create Jira user account for them?

If so, then email them the tickets periodically.