I'm currently facing errors when generating my Jira reports its just showing errors nothing is shown
Is the issue persisting? Are others experiencing the same issue? Have you tried this on a different browser?
yes still persisting l have almost 3 weeks , yes others are facing the same, even using different browsers and different computers
Can you create a new report and see if that displays? Ultimately you may be reaching out to Atlassian support here so they can login and see what’s going on.
Thank you but lm still getting the same error saying failing to load the page
Hello @Macylene Jongwe,
Thank you for reaching out to Atlassian Community and for sharing the screenshot.
I can see that you are trying to view the reports on a Service Management project, but checking the details of your site, the subscription of Service Management was canceled and the product was removed from the site.
When a product is removed, the projects are still available to access and tickets are kept, but features like the reports won’t be accessible.
The trial of the Standard plan has ended on June 12, and since there were more than three agents, which is the limit of the JSM free, it wasn’t automatically downgraded, therefore, it was deleted because no payment details were added.
With this said, you need to reach out to your site administrator so they can subscribe to Jira Service Management again.
Kind regards,Angélica
Thanks
thank you so much for feedback
Good day, just need to ask since lately, our users were more than 3, will l be able to see reports if we downsize our users to 2 without any subscription because the other users are not active it was a trial error thing
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