Unable to login into Bitbucket account

sahil.shokeen

Hi,

I am unable to login into my Bitbucket account since it is asking for 2FA code which is not available and recovery codes are also not available since i changed my laptop and old laptop is formatted.

I tried using "Forgot code" under 2FA section but event after clicking recovery link which gets sent to mail after 24 hours, it still asks for 2FA code.

Please help in recovering my account so that i can access my Bitbucket account asap.

Bastian Stehmann

Hi @sahil.shokeen ,

 

Welcome to the community. 

We can not help you in this case, as we are only end-users like you and can only answer questions. 

You'll need some support directly from Atlassian, you can reach out to them here https://support.atlassian.com/contact/