Showing wrong reporter address in jira service desk project!!!!

Question

Hi I am not suggesting the answer but I am posting my problem in service desk project.

I see wrong reporter after I created a request to our service team. Here is the background information.

I created a request without logging in to the service desk application.

I entered the email address of one of my service team guy's.

Mail went to him but the reporter is not on my address it is created with his address.

Note:

I am an admin for service desk project. But I removed the configurations of default email address of mine.

Jack Brickey · Answer

forr any issues that were created with the wrong reporter simply go to the detail issue view for those issues click on the reporter and enter the correct user. If the user does not exist you will need to add them.

Yogita Karangula · Answer

Then how to correct this Jack, is it giving my email id to display my name as reporter?

Jack Brickey · Answer

The email in the widget = reporter not assignee. So if you placed the agents email in the field the he will be the reporter.