nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I updated to 8.18 and the system now says "The product license you're using is not legitimate."

Robert Goold

The product license you're using is not legitimate. Contact your license issuer.

see attached image

Accepted answers

Andy Heinzer

Hi everyone,

Just to clarify, there was a bug in 8.18.0 in which some legit licenses could generate this banner message. That bug was tracked in JRASERVER-72583 and subsequently fixed in 8.18.1 and higher versions. If you're using 8.18.0, please upgrade or follow the work-around on the bug ticket.

Should you be using a version such as 8.18.1 or higher and you encounter this warning, please contact the issuer of your license key. In many cases this could be Atlassian directly, but it's also possible that our partner vendors could have issued your licenses to you in which case you should reach out to them. There might need to be a correction made to your license key, or your license might not be legitimate.

All comments

Vikrant Yadav

@Andy Heinzer @Nic Brough -Adaptavist- Kindly suggest.

Tommy_5fjw8l

We just received the same error message after upgrading to 8.18. Did you manage to work around it @Robert Goold ?

Robert Goold

I don't have an answer as yet but the issue doesn't seem to affect the day to day usage so far

Vicknesh Shanmugam_pg3rsk

Hey Tommy & Robert.

I'm from Jira Server support team. So far, I was able to reproduce the problem only with Jira installed in Windows. Have both of you installed your Jira in Windows or Linux environment?