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Trying to reconnect...

Lars Olof Lundh

Message:
We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect...

Problem:
This message comes up over and over and over again forever, with about a 10-30 second
"You're back online" window.

Can not produce any documents with this constant looping...

Accepted answers

All comments

Lars Olof Lundh

This is what the problem looks like....
confluence Error.png

Gabby Molinolo

Same issue. Makes it impossible to use

Paul de Valmency

Same issue here - only started a week or so ago, but it's driving me insane and is making it almost impossible to use Confluence.

Total pain in the backside, and I wish we could disable it.

Paul Devadatta

Same problem here since last week (intermittently). Today, it's been every few seconds, i.e., I can only type a few letters at a time and it freezes. My network connection is fine, and I am freely using Outlook, MS Teams, and the web. So, it is definitely *not* an issue with my network.

Anyone from Atlassian looking at this?

Ridvan Baluyos

This is a known issue in Confluence. I suggest you guys write comments on this ticket as well so they know it's affecting a lot of users.

https://jira.atlassian.com/browse/CONFCLOUD-70197

Paul Devadatta

Thanks Ridvan, but that Jira issue is different. It is talking about slow response when editing. The issue being reported here is that it totally freezes, and ignores anything you type. If you are not watching the screen as you type, you lose everything you have typed, until it reconnects.

That Jira issue makes no reference to the error message we are reporting here.

So, this is not about slow response; it is about the editor losing its connection to the server, and freezing out the user completely.

Ridvan Baluyos

@Paul Devadatta

It's both for slow response and total freeze. This happens to our pages which contains a lot of tables (as per our observation).

In the above ticket description it says "keyboard typing performance and frozen pages." so they are most likely related.

There are 6 more tickets inside the JIRA ticket that I posted above you can read more about them.

There are also status updates written there such as:

Status Update 29 September 2020

Frozen page while trying to EDIT the page on the New Editor
Keyboard typing delays while tying to EDIT the page on the New Editor
Slowness in initial page LOAD or RENDER on the New Editor

There's no outright solution at the moment and the least we could do is to keep reporting.

@Lars Olof Lundh what do you have on your page content?

My team only encounters this error message when we try to edit a page with a large number of tables inside.

Lars Olof Lundh

@Ridvan Baluyos

Mostly formulas and pictures.
No tables

My company had their network security provider change some firewall options. I am fairly sure Atlassian was being affected by a security rule or similar.

We have not been struggling with the issue since.

I will ask for details, to make sure it really was that.
Kind Regards

Tricia Bourne

Try to wait it out.

This just happened to me after doing a heap of edits. Got the "We've lost connection to you..." message.

I confirmed I had not lost internet. I let it sit for at least 5 minutes(!) and then it did resume and permit me to Publish. (whew) It did balk at first and state that it was having trouble publishing and that it would continue to try while allowing me to continue editing. Instead, I checked the document from another browser tab, and I could confirm that my updates were saved.

My document does have one big table in it, but no images or embedded docs.

aleksandar.grcic

Same problem here. Not even intermittent, but rather a constant one. Internet connection is stable, and bandwidth sufficient. I followed bug resolution pages (like https://jira.atlassian.com/browse/CONFCLOUD-70197) in order to understand the root cause and eventual remediation, but didn't find it either useful or applicable for my case.

Yann DOUCHIN

I've been able to get around the issue by breaking up my page into smaller pages.

Logan Hawkes

Four years later, I'm seeing the same issue. I can type maybe three characters before it loses the connection.

MikeE_0o9ssw

This started happening to me in the last 2 weeks. The platform is completely unusable. What is going on?

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