Automation of jira ticket creation process

Question

Hello,

My requirement is automation of the JIRA ticket creation process by importing data from an external source as well as searching the database to assert the presence of an existing issue.

Can I get suggestions on how do I achieve this automation?

I am aware that this can made possible using the JIRA Automation tool, but I would like to know any alternatives to this if possible.

Thank you in advance.

Andy Heinzer · Answer

Yes, it is possible that you could be using a scripting language like python to create issues in Jira.  I would expect though that the python would be making REST API calls to manage this, see Jira Cloud REST API reference.

You can also see that on specific endpoints such as POST /rest/api/3/issue we have a tab that can show examples in different coding languages.  There are examples there including python.

unknown · Answer

Hello Andy,

The suggestions provided are highly appreciated.

I will look into those and analyze if they can helpful.

This is to enquire if using web-automation by python scripting is acceptable as a means to achieve the required automation.

Kindly let me know about the same.

Mandar

Andy Heinzer · Answer

Hi Mandar,

Since it looks like you are using some kind of test suite and want to be able create those tests as issues in Jira, it might help to take a look at this kb: Using JIRA Software for Test Case Management

There are several 3rd party apps for Jira Cloud and Jira Server/Data Center that can make these kinds of issues within Jira much easier to manage.  You can find many of these over in Atlassian Marketplace - Test management.

Let me know if this helps.

Andy