Dear Community
agents complain on the commenting within JSM issue while at the same time apparently there's another person making the commnet (maybe edge case but worth asking).
When I add a comment on a page that I have open I am not alerted about new comments that were added to the ticket in the meantime, and the new comments don’t even load on the page.
This is horrible experience for collaboration that one person involved can continue working on it and commenting things are are obsoleted by the other persons comments. (Obviously someone isn’t expected to reload the page every 2 minutes when working an hour on an issue…)
Do anyone of you have any experience dealing with such case? What can be done about it? thank you in advance for letting know
