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Automation with Slack

Rodrigo Xavier

Hello friends, how are you?
I wonder if it is possible to create an automation that when a ticket is commented, the message goes directly to the slack of the user who opened the ticket.

I can send the message to a slack channel, but I would like to send it only to the users who open the tickets.

Accepted answers

Bill Sheboy

Hi @Rodrigo Xavier

According to this suggestion, that appears to be difficult currently as you would need the user's Slack ID in the message: https://jira.atlassian.com/browse/JRACLOUD-74092

The noted work-around is to store the Slack ID with the Jira user as entity properties, and then use that value.

Best regards,

Bill

Carlos Garcia Navarro

Hi @Rodrigo Xavier ,

This may be more than what you need, but I recommend you to check Halp. It's a very cool (Atlassian) tool that allos to integrate Slack with Jira (and even Confluence, if you have a knowledge base there):

https://halp.com

All comments

Bill Sheboy

Hi @Rodrigo Xavier

According to this suggestion, that appears to be difficult currently as you would need the user's Slack ID in the message: https://jira.atlassian.com/browse/JRACLOUD-74092

The noted work-around is to store the Slack ID with the Jira user as entity properties, and then use that value.

Best regards,

Bill

Carlos Garcia Navarro

Hi @Rodrigo Xavier ,

https://halp.com

Rodrigo Xavier

Olá @Carlos Garcia Navarro muito obrigado pelo retorno.
Nós temos o Halp implantado aqui na empresa.
Havia deixado ele como segunda opção. Mas acredito para o que eu pretendo ele será a melhor mesmo.

Muito obrigado pela dica.

Rodrigo Xavier

Hi @Bill Sheboy . Thanks for the feedback.
I see, to send messages to the users you would have to insert the slack ID in every call.
The thing is a little bit more complicated. But I think @Carlos Garcia Navarro tip can help, we can use Halp to do this integration.
Thanks very much friend.

Carlos Garcia Navarro

De nada, Rodrigo! Halp é um produto fantástico, gosto muito dele.

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