How do I use smart values to give me the link to a ticket created by the current automation rule?

Question

I created an automation rule that generates a new ticket based off the updated fields of another ticket.

I then want to send a slack message with the link to that newly created ticket within the same rule. what smart value do i use to access the link to the newly created ticket?

Gareth Cantrell_7nagel · Accepted Answer

Hi @Julia

You can use the smart value {{createdIssue}} to access the last created issue in the rule.

Like with {{issue}}, you can use {{createdIssue.url}} to retrieve the URL to the issue.