Repeated emails

Question

Hello

Is there a way to find out why Jira sends more than 5 emails with the same event to the person responsible for an issue?

For example, if the person reporting the problem closes the solution to the problem, the person responsible receives more than 5 emails with the same event.

Daniel Ebers · Answer

The distribution list would be configured in your mail system. The administrator of your mail system should be the person to speak to.

Laura valenzuela · Answer

Hi, sorry for the delay, I still have the same problem. The distribution list where it is configured?

Daniel Ebers · Answer

I happened to come across a case like this when a role account like development@example.org was put to watcher as well as dev-team-1@example.org where the user was member in both distribution lists.

From what you said it sounds it would be always the same amount of 5 mails, right?
In this case I would also have a look into the mail server for configuration mistakes, first of all though to compare all mail headers (for each received, doubled) mail - probably there is some minor difference to spot.