Attach document not working when login as agent.

Chang Chenlin

I am using Chrome Version 90.0.4430.212 (Official Build) (64-bit) to login as jira agent.

When editing comment of an issue. Click on browse link to select a document to attach. And the pop-up of Add attachment with the content as shown at below appeared.

Does anyone experience this issue? This happened after upgraded the JIRA service desk from version 8.3.3 to 8.16.1.

<rich-editor></rich-editor></div><div class="sd-rte-bar"></div><div id="attachment-area"/><div id="errors"/></div></div><footer class="aui-dialog2-footer"><div class="aui-dialog2-footer-actions sd-attach-dialog-footer-actions"><div id="attachments-dialog-error-icon"><span tabindex="0" class="aui-icon aui-icon-small aui-iconfont-error"></span></div><span class="js-tooltip" data-delay-in="500"title="Press Alt+e to submit this form"><button type="submit" accesskey="e"id="button-public"class="aui-button aui-button-primary attachment-dialog-button">Share with customer</button></span><span class="js-tooltip" data-delay-in="500"title="Press Alt+s to submit this form"><button type="submit" accesskey="s"id="button-private"class="aui-button attachment-dialog-button">Add to issue only</button></span><span class="js-tooltip" data-delay-in="500"title="Press Alt+` to cancel"><button type="button" accesskey="`" class="aui-button aui-button-link cancel js-dialog-close-button"id="button-cancel">Cancel</button></span><span class="cv-sd-status js-status"></span></div></footer></section>

 

Thanks

 

Mirek

Hi @Chang Chenlin , 

So you are saying that you upgraded and using Google Chrome. Similar to the second problem that you asked

https://community.atlassian.com/t5/Jira-questions/edit-SLA-stop-not-able-to-show-statuses/qaq-p/1709190#U1709393

Did you tried on a different browser reproduce this problem? Is there anyone that have the same version of Chrome and able to reproduce the same error? Did you tried to clear your browser cache?