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Administrator access?

Scott Skversky

How do gain access into JIRA through Linux to change DB accounts/permissions?

Administrator left our firm and no one access into JIRA from an admin side. Is there a workaround? We should be able to login as it is authenticated through AD but denying us access.

any advice would be grateful!

Accepted answers

Jonas Andersson

If you just want to change the database settings this is done in dbconfig.xml which is under your application-data/jira/-folder. This does not demand admin access, only root to the box where it's deployed. You need to shut down jira, edit the file, and restart JIRA again.

All comments

Nic Brough -Adaptavist-

There's a number of things to try, see https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Scott Skversky

Thank you.

I have little experience with this so i have a follow-up question. Is there a guide to running the SQL queries in general with Jira?

Nic Brough -Adaptavist-

Generally, don't. The database is not built for reporting (and you certainly can't write to it), and reading the database is a last resort. It's better to use the API.

As an example, "show me an issue" is a click leading to an issue display in the UI. It's two lines of REST call (one if you're happy sending username/password over the network). It averages 18 tables joined if you do it with SQL.

Jonas Andersson

Scott Skversky

The real question is, how do we even connect to the db?

Nic Brough -Adaptavist-

Use whatever database tools that come with the database you're running.

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