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Service Desk queue creating thousands issues

Jessica6

Jira 6.1 using service desk. Issues are created via a mail handler. Something has created hundreds of thousands of issues. The emails are from an automated monitoring system and at one point on Monday there was a brief flood of emails caused by an outage, but since Monday evening there have only been 38 emails. Until I deleted the mail handler this morning the queue was jumping by 100s every few seconds. Anyone seen anything like this?

Accepted answers

darylchuah

Hi Jessica

I suspect it could be due to the automated monitoring system that causing the mail spamming activity, the 38 emails you are seeing is those emails which has not converted into issues by the JIRA mail handler. Therefore, you might want to check with the automated system whether is generating the correct and right amount of email and also if there is any mail spamming activity going on.

All comments

darylchuah

Hi Jessica

Jessica6

not the monitoring system - currenly that system still sends the emails to my inbox as well as Jira so I can QA my processes. out of the 260,000+ issues in my instance, there are 585 unique ones.

Jessica6

any help with how to go about analyzing what happened would be appreciated. particular log file to review perhaps?

Aseem Parikh_nrfvsl

If you have incoming mail logging turned on in your Logging & Profiling screen, you should be able to see some activity in atlassian-jira-incoming-mail.log.

[edit] If you don't have that turned on, you'll have to rely on your SMTP server logs.

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