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JIRA service desk

Grandhi Mounica_n38097

Hi Team, Can you please provide the JIRA service desk API Documentation and please confirm us exact name for JIRA service desk. Actually we are facing little bit confusing names -> Jira Service Desk or Jira Service Management. Please confirm me which one is correct one.

Accepted answers

Callum Carlile _Automation Consultants_

Hi @Grandhi Mounica

You can find the Jira Service Management documentation via this link. This works in conjunction with Jira Software Rest API documentation, so this link may also be useful.

The Product is called Jira Service Management - it used to be called Jira Service Desk until a few months ago when it went through a re-brand. But these are the exact same product

All comments

Callum Carlile _Automation Consultants_

Hi @Grandhi Mounica

You can find the Jira Service Management documentation via this link. This works in conjunction with Jira Software Rest API documentation, so this link may also be useful.

The Product is called Jira Service Management - it used to be called Jira Service Desk until a few months ago when it went through a re-brand. But these are the exact same product

Grandhi Mounica_n38097

Hi @Callum Carlile _Automation Consultants_ ,

Thanks for the reply.

Actually we found two API DOC's. Please confirm which one we have consider

1. https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/

2. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/

Dirk Ronsmans

Depends on what kind of instance you have, Datacenter or Cloud

Also for server you should look towards the latest version of the API

https://docs.atlassian.com/jira-servicedesk/REST/4.17.0/#servicedeskapi/

Grandhi Mounica_n38097

Thanks for the response. It should be more helpful.

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