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Profields fields are not visible in EazyBI

Rohitkumar Gupta

We have a issue in EazyBI where Profields custom fields not visible in EazyBI Source Application.

Before it was visible to us and suddenly it has disappeared.

What could be the reason?

JIRA version : 8.5.1

Profield version : 7.7.2

EazyBI version : 6.1.2

Accepted answers

Fede Baronti -Deiser-

Hi @Rohitkumar Gupta ,

I'm Federico Baronti from DEISER's Customer Support. Thank you very much for using Projectrak (formerly Profields).

Regarding your concern, we believe that it would be a good idea that you contact them to receive support. You can open a support request through their support portal: https://eazybi.com/contact

Hopefully, they can confirm this, but we believe that by upgrading to their latest version 6.3.0 this issue will be fixed. Please, confirm this with them before upgrading.

Also, please, do not hesitate to contact us through our support portal if there is any kind of question or problem that arises. You can do so right here: https://jira.deiser.com/plugins/servlet/desk/portal/1

Hope this helps.

Thanks and best regards,

Fede.

Daina Tupule eazyBI

@Rohitkumar Gupta as @Fede Baronti -Deiser- already mentioned you would like to use the eazyBI version 6.3. This version contains several updates and fixes to work with the Project track version 7.7.2.

Daina / support@eazybi.com

All comments

Fede Baronti -Deiser-

Hi @Rohitkumar Gupta ,

I'm Federico Baronti from DEISER's Customer Support. Thank you very much for using Projectrak (formerly Profields).

Regarding your concern, we believe that it would be a good idea that you contact them to receive support. You can open a support request through their support portal: https://eazybi.com/contact

Hopefully, they can confirm this, but we believe that by upgrading to their latest version 6.3.0 this issue will be fixed. Please, confirm this with them before upgrading.

Hope this helps.

Thanks and best regards,

Fede.

Daina Tupule eazyBI

Daina / support@eazybi.com

Rohitkumar Gupta

Thank you @Daina Tupule eazyBI and @Fede Baronti -Deiser- for the answer, we will update eazyBI to the latest version and check.

Regards,

Rohitkumar Gupta

Hello @Daina Tupule eazyBI @Fede Baronti -Deiser- ,

We have updated some hours before and now we can see this error related to Profield

How do we resolve it

Daina Tupule eazyBI

All error message indicates there is no such dimension Profields ESR Nom in the account.

Please check if the import options contain the custom field selection for Profields (Projectrak). Please note in version 6.3 there should be new names for the Profields(Projectrak) custom fields. It should be visible as Projectrak ESR Nom

Select it for import. If you did not run the import in the account just yet after the import, the import should pick up the custom field name and replace them.

Unfortunately, any next import will not replace the dimension names on the second or any next import after the upgrade. Then you can replace the dimension names in the report definitions:
- export report definitions
- paste it in some plain text/code editor
- repalce Profields with Projecttrak
- import back report definitions

3. eazyBI still might show errors for invalid formulas. You would like to check and fix them individually. You can run the mass revalidate option as well: Create a new empty report and modify the URL by adding /revalidate at the end of it and run it.
Revalidate should recheck all the measures and remove the error from them if they are valid (have correct dimensions).

Daina / support@eazybi.com

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