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Microsoft Teams for Jira - Jira ID is not working - Unable to authorize

devsuresh2005

Hi Team,

I have installed 'Microsoft Teams for Jira' app in my Jira instance and configured the Application link as per the documentation. Also, installed the Jira Server App on my teams.

When I try to connect for the first time for using the BOT from Teams, I am able to successfully authorize and use the bot.

But with the same JIRA ID my team members are not able to authorize, they get the following error, screenshot FYR,

After they try it gets auto logged out for me as well and I get the same error.

Any inputs much appreciated.

Thanks.

Accepted answers

devsuresh2005

Hi All,

The following solution worked for me,

Uninstall the MS Teams Integration App
Restart Jira
Reinstall the app

More details at here.

Thanks

All comments

Vikrant Yadav

Hi @devsuresh2005 Check the Microsoft Teams for JIRA plugin Configuration to get correct JIRA unique Id. Install JIRA server in JIRA Server connector in MS Teams.

Then type Connect >> Press enter >> Enter JIRA ID.

Vikrant Yadav

As per the screenshot, it seem that you are entering worng JIRA id , might space in unique ID.

devsuresh2005

Hi Vikrant, thank you for your inputs but the same JIRA ID works for the first time but not working for others and for me too from the second time. Thanks.