Hi
I renewed our Insight Addon an updated to the latest version.
Now i can't enable de addon anymore.
Insight: 8.7.10
Jira: 8.0.2
Atlassian Universal Plugin Manager: 4.0.20
Can you please help me.
THANKS
Markus
Hi Markus,
Do you remember which Insight version you had previously?
If it was a version prior to 8.4 there were some steps to follow before the update unless you are using Oracle or PostgreSQL: Preparing for Insight Version 8.4
In either case: please check your Jira log files for any relevant errors related to enabling Insight.
Hi Charlie,
Can't remember the old version.
Here is my log file: Download | file.io
THANKS for your help
I don't think that's a complete log file.
Can you try clearing the plugin cache? Sometimes that resolves plugin issues.
If Insight can not be enabled after removing those caches share your log file again.
Can you also tell us which database you are using?
Know that you can always contact support for more in-depth support: https://support.atlassian.com/ Insight is part of the Atlassian family.
cleared the cache, but same problem.
also contacted the support but nothing happend. Ticket ID: GHS-221467
Database: postgresql
The complete log file: https://file.io/uniLYrFa8WjT
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