nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why do my Service Projects have different options and look/feel?

Sandi Slavko

We've had 2 JSD projects setup for about 6 months now - and everything is working fine.

We just added a new JSD project this month - and it appears to have a completely different look and feel with many more options available.

Wondering:

a) is this just a new version? and when did this new 'version' get released?

b) how can I upgrade/update my legacy projects to the seemingly new and improved look and feel?

Please see screenshot attached noting different options. Thank you! OLD vs NEW Jira Svc Desk Options.jpg

Accepted answers

Mikael Sandberg

Hi @Sandi Slavko,

The new JSM project you created is based on the ITSM template, which is based on ITIL where you have 4 different types of requests. You also see the integration to Opsgenie that is now part of JSM (Alerts and On-call menu options).

All comments

Mikael Sandberg

Hi @Sandi Slavko,

Mikael Sandberg

And the only way to upgrade your existing (legacy) projects would be to create a new project and then move your existing requests over.

Sandi Slavko

Thank you for your reply. It's a bummer that I would need to create new projects and set all configs up again and then convert to the new project - instead of just being able to upgrade.

Thank you for the information! Greatly appreciated!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management