Doubts with SLA queries

Jorge Mora

Hi!

I need to create a queue that shows me the issues whose "Time To Resolution" is close to expiring.
I have tried with the following JQL but it is showing me issues whose "Time To Resolution" have passed.

"Time to resolution" < remaining(2h)

Why could this be?

 

Thanks

Regards

 

Callum Carlile _Automation Consultants_

Hi @Jorge Mora 

Try using the following JQL:

"time to resolution" < remaining(2h) AND "time to resolution" != breached()

This will show all tasks with a TTR SLA of under 2 hours, but that have not breached.

I would also recommend ranking the tasks in this queue by this SLA so that the tasks closest to breaching will appear at the top. This can be done by adding this to the above JQL, so you get:

"time to resolution" < remaining(2h) AND "time to resolution" != breached() ORDER BY "Time to resolution" ASC