nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

customers see our internal portal too. How can I control that?

chetan sb

Example:

I have project admin rights for my project.

I have a Project A.

I create orgA1 and add customer Tom1 to the orgA1.

When Tom1 logs in to file a ticket with us, he sees

"Jira Service Desk MyCompany_Name/Enterprise Support" on the top left.

Body of the page has

Report a Problem

File a Service Request

suggest Enhancement

However, when the customer clicks on Jira Sevice Desk MyCompany_Name/, they are taken to my companies internal Jira portal for IT servicedesk, hr service desk etc....

How to control this action by customer.

In simple terms, the customer is able to go back from landing page, which is their dashboard, to our page, dedicated to internal folks of my company.

Accepted answers

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Brant Schroeder

@chetan sb Welcome to the Atlassian Community.

The Atlassian Service Management product is set up to have an overarching portal level called help center that allows service management customers to access multiple service desks. If you have the following configuration:

Company Help Center

Internal (IT & HR) Service Desk
Client Service Desk

If the client goes up a level like you are explaining they will be able to view the internal service desk. This can be adjusted and changed through permissions on the internal service desk. If you go to the administration section Project Settings > Customer Permissions you can change the portal to only be visiable to Customers added by agents and admins.