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Backlog items not visible after update

Dako

I've updated our Jira server instance to version 8.16.1 today.

After the update I can't see the issues in my backlog in the backlog planning board.

The "Create Sprint" button is also gone.

I've checked the permissions and project settings, but I couldn't find anything wrong.

What could be the reason for this issue?

Accepted answers

Dako

Nevermind. I've made a mistake and used the Jira core installer. After upgrading with the Jira Software Installer it's now working again.

All comments

Dako

Nevermind. I've made a mistake and used the Jira core installer. After upgrading with the Jira Software Installer it's now working again.

Andy Janes

Hi @Dako

I've got the exact same issue but I've installed Core, Service Management and Software to the latest versions and it's still a problem. Do you run multiple applications or just Core and Software?

I installed Service Management last so I've got the nasty feeling I'm going to have to re-install software again!

Thanks

Andy

Dako

I'm only running Core and Software and after I've installed Software the issue was resolved.

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