After using move function issue description disappears for project customer

Question

Hello everyone,

we are having a problem with missing issue description when function move is used. Meaning that it happens if we move issue to different project and even with issue type change in same project.

When we are moving issue to different project customer is in both.

Thanks in advance for any help.

Alonzo Kennedy_k93lg5 · Answer

Hello @Ivo Šimral  & @Nic Brough -Adaptavist-

Just wondering what was the resolution for this issue.

estheria · Answer

I’m facing the same issue. Can you be more explicit on the solution?

Ivo Šimral · Answer

Thank you for reply.

After some testing we found out that it has simple "solution". When we move issue, as I described before, we need to change request type in issue panel and select same request type. Somehow description reappears and it works.

That's all we know for now.