Adding product access to a group does not add the users to the default group

Question

I have given product access to a group, but the users are not added to the default group.  While the users can sign in to Jira Service Management, so they are getting some access, they can't use the "at" functionality to mention someone, using "@".

Is this to be expected?

Thanks,
Jennifer

jkeir · Answer

Thank you.  You've got the scenario correct.  But if I look at a group and click on Edit Group's Access, the Product access page that opens has a What you Need to Know box that says: When a user is granted access to a product, they will be added to the products default access group.  But the users in the group are not added to the default access group.

I will look into the permissions.  Thanks for that suggestion

Jack Brickey · Answer

Can you explain a little better what you mean here or exactly what you have done? It seems like you’ve created a group and added members to that group and you have referenced that group in one of your projects given them browse and other access rights. Is that the case? I would recommend that you check your permissions to ensure that they are set up in accordance to what you were trying to accomplish. Meaning that desired users have the ability to mention someone.