Hi
Is there a way that customers can edit issues they have raised VIA the portal, like edit fields etc?
Your help would be highly appreciated
@Andile Luvuno -
Unfortunately, editing an JSM issue once it is created can only be done by users (if he/she has an agent license). Customer can submit additional comments (after the case is created) via the portal.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Hi @Andile Luvuno ,
Unfortunately they cannot. Once the issue is submitted they can only see the details and add comments/attachments.
Thank You
Thank you
Hello @Joseph Chung Yin
one of our customer is able to create a ticket but then she´s not able to get to the following page where customers normally see their own created ticket/issue.
Several times I´ve checked the permissions and compared it with other projects but I couldn´t find any difference.
the following page after creating a ticket appears like this:
Could you please help me which exact permissions I need to check and/or change?(Btw, we are on a company managed project)
Thank you!
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