Validate insight customfield on create issue transition returns null

Question

Hi community.

I want a validate a couple of insight fields on create transition in Jira Service Management Cloud. I use Scriptrunner and JMWE plugins

When i test the code inside the validator against an already created issue everything looks fine, i get the insight field object with the objectId value

But when i try to create a issue depend of a insight customfield i get this error:

Looks like this customfield is null on create transition

How can i validate the value of some insight customfield in create transition ?

Thanks in advance.

Plamen Georgiev Petkov_t1qopf · Answer

Hi. 
I asked Atlassian about this problem and a new bug was found https://jira.atlassian.com/browse/JRACLOUD-76594
Can`t validate insight customfield on create transition.

I hope this not delay

Plamen Georgiev Petkov_t1qopf · Answer

Hi @David Fischer

Thanks for your replay.

I will ask Atlassian about this error.

Thank you.

David Fischer · Answer

Hi @Plamen Georgiev Petkov ,

that error means that the custom field is empty when the validator runs. It likely means that Insight fills in this field only after the issue is created, even though data is input on the Create screen.

You can open a support request with Atlassian, since they now own Insight.