Fields aren't hidden on my JSM project

Question

Hello everyone,

I've hidden these fields on my project but it still displays. Is there a reason why its still visible even though I've hidden it? Eg Reporter isnt hidden and I've got all these other fields which dont appear on my settings so I can't hide it.

thanks!!!

Joseph Chung Yin · Answer

@Dirk Ronsmans -

Thanks for pointing it out.  Agent view is controlled via project screen scheme (View Screen, Create Screen, and Edit Screen).  I agreed with your point that certain fields are system fields thus it is not possible to hide them

Best, Joseph

Dirk Ronsmans · Answer

@Joseph Chung Yin ,

Not entirely. In the new issue view if you have a Request Type linked to your issue (as we can see in the screenshot), the issue view will be taken over from the screen that @Hoc is configuring. That seems to be the Agent view of that Request Type.

It is diferent from what will be seen on the portal (as that is configured through the request types).

I feel this is more because of what fields you are trying to hide @Hoc , fields like reporter/automations/some app fields.. simply cannot be hidden (and are often system fields).

So I believe in this case it looks more that it's because of what fields they are the hidden rules are not being applied here.

Hoc_qsdf87 · Answer

Thanks @Joseph Chung Yin

I'll have a play around with it.

Thank you