Hi there,
is there any chance to add in the subject of the customer notifications email also the status of the ticket (by insert variable menu list (${request.status}) ?
thanks in advance
@Operations XTN -
In JSM project, you should be able to add the issue status $issue.status to the subject line (via Project Settings > Customer notifications >Templates section even though it is not listed from the Insert variable dropdown list .
However, this will be used for all of the customer notifications for the project. We have not tried this setup in our env because the subject line setup is used by all of the customer notifications.
Look forward to your result findings.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Much thanks Joseph for the quick reply. I'll check it in the staging env and I will let you know if/how it works.
Cheers!
Hello @Joseph Chung Yin,
tried to add in the subject the variable as you advised, but it's not working as expected.
After having added the variable and trying the test email, the variable is not translated and the subject email appears as follows: "*Test email* BB-8 ${issue.status} Trazione insufficiente nella sabbia"
The result is that the variable is considered as text.
Any idea?
Thanks in advance
Hi there...
See if ${request.status} will work or not. If it still not working, you only other option will be to insert in the body of the message.
Best, Joseph
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