Help with get tickets for user and create agent api

Question

I am looking for 2 APIs -

1. Get tickets for a user, any user not logged in user.
2. Create an agent

is this even possible?

Please help.

Ismael Jimoh · Answer

Yes that should work.

Saurav Pant · Answer

@Ismael Jimoh  I have created a 3LO oauth app and getting toke from it.

Can I still use these?

Ismael Jimoh · Answer

Hi @Saurav Pant

Search for issue: https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/search parse JQL matching what you want to search for. However the user searching must have access to Jira and issues.

Create agent: for this requires 2 APIs

* Create user: https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/user-createUser
* Add user to group: https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/group-addUserToGroup

Unlike search, the user used here to login to Jira must be a JIRA administrator already to be able to create and add another user to a group.

Feel free to ask if you have further questions.