Customer Details Roadmap

Theresa Doris

Working in Align is great, however, there is no functionality around the customer's details. This is just basic details added, not nearly as robust as the competitor's module,   I can link Persona's, competitors but not customers. 

Is this part of a roadmap for Align, it would be a great addition to track Epics at the client level. 

Tom O_Connor

@Theresa Doris currently the Customers field, which is basic info can be linked to Features and the Program Roadmap can be filtered by the Customers through the briefing search.

On the roadmap view, you can filter features by customer through the briefing and then add the Parent column to show what Epics are impacted from the Features that define the customers.  

What additional information on customers would you like in Jira Align? 

What other products do you think does a better job of this, so that we can pass this onto our Jira Align product managers?

Some enterprise customers that have Enterprise Insights will link Customer name to customer data held in another system, within their BI tool for any added details they may want to pull together.