JSM Cloud. I am working on a workflow for system request.
In a my System Request, when I change the status to "Waiting for Approval", the approver is blank.
I have the System Request, Request Form, list of Visible and Hidden with Preset. When I move the custom approver field to hidden, it prompts me for the value. It says these hidden fields should not be shown on the request form.
When I open the ticket, "Estimate Approver" field is blank at Open status and at approval stage.
What am I missing? Do I need some sort of property key / value in the properties of the workflow step? I see approval.pre-populated.field.id is blank.
