nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Transition Permission

Katie Schneider_o2fidi

I am adding existing Jira Cloud users to a Jira Service Management Cloud project. I need them to be able to transition issues by changing the status. After attempting they are not able to change the status. When I use the Permission helper I get the following message: The user must have a Jira Service Management license and Service Project Agent permission on this project.

I can confirm that they are both part of the Service Project Agent role. I have asked my Jira Site Admin and have been told they both have product access. Where am I going wrong? Could it be related to licensing? Or is it something I am doing wrong as the Project Admin?

Please help!

Accepted answers

Joseph Chung Yin

@Katie Schneider -

Hi Katie:

From the JSM project administration side, just because a user is granted with membership to the "Service Desk Team" role, he/she still needs to have JSM agent license.

Did you used the out of the box project permission scheme? If not, make sure the following project permission scheme contains a call out for "Service Desk Team" project role - (assuming your Jira Site Admin verification on agent license is correct)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Katie Schneider -

Hi Katie:

From the JSM project administration side, just because a user is granted with membership to the "Service Desk Team" role, he/she still needs to have JSM agent license.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Katie Schneider_o2fidi

Thank you @Joseph Chung Yin. They are part of the Service Desk Team role and the Service Desk Team role is one that has permission to transition issues as you mentioned. I am thinking it is a licensing issue so will check with my site admin. Thanks again!

Joseph Chung Yin

@Katie Schneider -

If you have the system admin right too, you can access "User Management" function from Jira Administrations menu - If a user has the proper JSM license, then it will looks something like this below.

Best, Joseph

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management