Customers and SLAs

Question

I am new to Jira SD, currently using the free demo product, to do a proof of concept to our management that Jira SD will be a suitable replacement for our current system.

But i am struggling to see where you can allocate specific SLAs to a specific customer? can SLAs only be defined against a project?

Also, is the only way to add additional information against a customer, such as telephone number, contact details, general notes about the customer, to create a confluence page for everyone?

SUNMI HELP DESK · Answer

As far as I know, the dimension of SLA is designed according to the project, and the classification of the project is the dimension of the customer

Andy Daunt · Answer

Thanks, so the only way to define SLAs is against a project, rather than an individual customer?

So if we had customers that have different SLAs in their contracts with us, we would need to create a separate project for each?

SUNMI HELP DESK · Answer

Hello Andy, each service project can have an independent SLA, which can be found in the project settings.