Moving issues between service projects

Question

Hi Able Community,

I have 2 service projects and as such issues/tickets maybe moved from one service project to another as a way of escalating to the other team in the other service project.  Assignees in service project 1 are not in service project 2 and vice versa.

I am currently using move option but is there another seamless way of doing this without incurring any costs?

Do advise, thank you.

Dirk Ronsmans · Answer

Hi @Esther Amunga ,

Well Jira has a default concept of Linked issues: https://support.atlassian.com/jira-software-cloud/docs/link-an-issue/

Out of the box this is a manual process and you can give the link relationship a name (blocked by/related to/.... (something you want))

Now a more advanced setup could be that you also automate this. Using the automation engine you can define a trigger (certain status/custom field changed/..) and as an action set "create linked issue in the other project"

At the below link you can find an example of such an automation on the Automation playground. https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357222

You will basically create a clone of your issue but then in the other project.

Keep in mind tho that since this is a multi project rule there a limitations on the executions depending on your plan.

Does this help you move forward a bit already?

Esther Amunga · Answer

Hello @Dirk Ronsmans feedback please?

Esther Amunga · Answer

Hello @Dirk Ronsmans the reason why I ended up with 2 SD projects is because team 1 configured a Jira service project to meet their needs, processes and workflows.  So when it got to a point where I wanted to on-board team 2, it meant I would have needed to create a project within a project which would have been messy so I opted to create another service project.  The Atlassian community did advocate for that.

Please give more details on option number 2 especially the bit of using an automation rule, any material or guide I could consume? Thank you.