Hi
Is there a way we can send out a automatic reminder to people if they dont respond to us after 7 days and automatically close the ticket after ten days?
Hey @Joslyn Bryan and welcome the communty!
If you like a bit more flexibility i'd suggest working with SLA's for that. Normally when you request feedback from a customer you'd put the ticket in a "Waiting for Customer" status.
Using that you can create 2 SLA's that start counting when it enters that status.
Then you can use an automation to send an email when that SLA is breached. (and breaching would be your 7 days or 10 day goal)
I suggest using an SLA for this cause that then means you can als use a calendar linked to it and you can actually see a countdown too.
Hi @Joslyn Bryan ,
You can set this up in under project automation settings by running a schedule daily to check for tickets that has no update to either comment or close. There is a rule in the library which you can use to modify to get the exact days and actions you need.
-Ben
Ok thank you do you know where I can go to learn how to create SLA's and an automated email? Please
There is a free Skillbuilder course "SLAs in Jira Service Management" through official Atlassian University program - highly recommended:https://training.atlassian.com/slas-in-jira-service-management
for the mail automation you can take a look at this:
https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Sendemail
You could use the condition "sla breached" and then the action "send email"
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