Native fields for ticket types

Question

Hi,

Is there a native fields that identify whether it is Incident, Service Request, Change Request and Problem?

Thank you

Joseph Chung Yin · Answer

@Rodriguez, Jhon Ronald -

If my feedback answered your question, please accept my answer for your ask.

Best, Joseph

Rodriguez, Jhon Ronald · Answer

thank you. understood.

Joseph Chung Yin · Answer

@Rodriguez, Jhon Ronald -

It is Issue Type.  For JSM project, you associate different Issue Types for your Request Types as a part of project configuration.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.