Connecting by SSH kills my internet connection

Arthur Azevedo de Amorim

Hi,

 

I started having a bizarre connectivity issue with BitBucket. When I try to access a repository in BitBucket, git hangs for a few seconds, and then my internet connection drops. The computer automatically reconnects to my router after a few seconds, but git stays frozen.

 

Potentially useful information:

- I am running Ubuntu 20.04 and OpenSSH 8.2p1.

- I don't have any issues connecting to other servers by SSH (e.g. GitHub, or my own personal server).

- I don't believe this is related to SSH keys. I had managed to connect successfully a few days ago with my key. And running "ssh -Tv git@bitbucket.org" explicitly says that the authentication succeeded with my key.

- The last thing that SSH outputs when I am trying to connect via "ssh- Tv" is "debug1: Entering interactive session" and "debug1: pledge: network".

- I had a similar issue a few weeks ago when I tried to clone a repository for which I didn't have access permission. What happened then was that I hadn't accepted the invitation that my collaborator had sent me. I have since accepted the invitation, which fixed the problem then. But right now I am having issues accessing my own repositories.

Theodora Boudale

Hi @Arthur Azevedo de Amorim and welcome to the community.

We would need to have some additional info so we can better help you:

1. Does this issue occurs both when you run "ssh -Tv git@bitbucket.org" and also when you try to access a repo? Or only when you try to access the repo?

2. When you say "access a repository", what kind of operation are you performing? Clone? Pull? Push? Does the issue occur with all these operations?

3. Does the issue exist with one repository specifically, or with every Bitbucket repo you are trying to clone/pull/push?

4. Does the issue occur consistently every time you try the Git operation you are doing, or is it intermittent?

5. It would also be useful to know the repository you are having this issue with, the Bitbucket account you are using, and the output of the command

GIT_TRACE_PACKET=1 GIT_TRACE=1 GIT_SSH_COMMAND="ssh -vvv" <git command>

where <git command> is the git operation you are attempting.

Since the last question concerns private data, I would suggest opening a ticket with Bitbucket Cloud support team for this issue (the support ticket will be visible only to you and Atlassian staff) and also provide the information I asked above.

You can open a ticket with the support team via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora