How to re-invite customers

Question

We imported our Zendesk tickets into Jira Servicedesk, including organizations and customers, but now we find out that we have trouble sending invites to the customers.   We disabled the create account notifications during import. How do we reinvite the customers now?

I tried adding the same email address to the organization in the hope it would send a new invite, but that doesn't work.

WJ · Answer

Thank you!

Angélica Luz · Answer

Hello @WJ,

Welcome to Atlassian Community!

On Jira Service Management, currently, there is no option to resent an invitation to a customer.

There is a feature request suggesting this improvement:

As an admin I would like option to re-send an invitation email to a customer

Please, click on vote and also watch the ticket above to receive updates.

For now, the workaround is to send an email to the customers with the link to the portal (https://xxxxxx.atlassian.net/servicedesk/customer/user/login?destination=portals) and ask them to click on “Forgot your password?”.

They will receive this notification:

After that, they will be able to log in normally to the portal.

Kind regards,
Angélica