Enabling parallel spring is not coming

Question

Hi

In our version, I cannot enable the "Parallel Sprint" as it is not displayed. Can you please assist.

Regards

Trudy P Claspill · Answer

Hello @Karsten Schütze

Go to this website

https://support.atlassian.com/

Select "Contact" from the top of the screen.

Since you are using JIRA Server/Data Center, I believe you will need to know your SEN. That information is accessible to a JIRA Administrator. If you are not the JIRA Administrator for your instance you will need to contact somebody who is.

Karsten Schütze · Answer

Hi @Trudy P Claspill

Thank you so much for the information.

How to contact Atlassian Support directly ?

Any email or contact number?

Trudy P Claspill · Answer

I work in JIRA Cloud rather than JIRA Server so I am not able to check a JIRA Server instance to see why the option would not be present. According to the documentation it should be there if you are a JIRA Administrator.

Have you tried contact Atlassian Support directly on this?