How to notify the component lead when the issue is updated with a new component?

Question

Hi All,

Any inputs on my issue will be very helpful, thanks in advance.

Here is my scenario, all the customer request are by default tagged by a particular component (ex: SD) and I have set the notification for the SD component lead to getting notified when the issue is created. Now there are few use cases that the SD team needs to redirect the ticket to some other team (i.e., tagging some other component ex: FD), in this case whenever the issue got updated with new components I wanted to notify that particular new component lead. How can I do it?

Thanks.

Thorsten Letschert _Decadis AG_ · Answer

Hi @devsuresh2005 ,

If you're looking for a short-term solution, I'd like to recommend having a look at Jira Workflow Toolbox and its built-in automation rules feature.

When dealing with single components, a simple rule like

could alert your component leads via '@ mentions' as a comment, e.g.

If you prefer an email without adding a comment, there is a dedicated send email action as well. Besides, those rules can obviously be restricted to projects/issue types/etc. using conditions.

If you have further questions, e.g. how to configure a rule that works for multiple components, let me know.

Cheers
Thorsten

Disclaimer: I'm part of the team behind the aforementioned app.

Bill Sheboy · Answer

Hi @devsuresh2005  -- Welcome to the Atlassian Community!

No; it is not possible yet to use the Component Lead attribute as a smart value from an automation rule.  Here are the two backlog items which would make that possible:

https://codebarrel.atlassian.net/browse/AUT-123

https://codebarrel.atlassian.net/browse/AUT-917

Best regards,

Bill

Bruno Barbosa_488zsd · Answer

You can easily do this in JIRA automation available in the project settings.

The trigger can be the update of the issue, you can place a condition for a specific component and then include the action of notifying.

Hera an example:

Instead of sending an email you can add a watcher.