Hi, I could not receive any notification mail from Jira. Please help.
Hi @Okan Boncukcu
Welcome to the community where your peers try to provide you with assistance.
You need to take a logical approach to troubleshooting the non-receipt of emails. Working through a path that enables you to focus on where the issue may lie.
Here is a simple path to get you started.
Q1. Are you receiving any emails from Jira?
If yes - then proceed to Q3
Q2. Is your email address correct in Jira?
Q2a. Have you checked your spam folder?
Q2b. Are colleagues receiving email from Jira?
....
Q3. Is the problem only for certain projects?
If for all projects do they all share the same notification scheme?
Review the notification scheme associated with these projects.
Following an approach like this will enable you to identify what is causing the issue.
Phill
Hi Phill, I can not receive any email.
I checked my spams, there is no mail.
My colleagues receive mail properly.
Here are a couple of additional things to check.
1. Is your email address correct? Check your profile and make sure that it is correctly entered.
2. What differences are there between yourself and the colleague who receives the emails. Do you need to change/add any group membership?
In my profile mail adress is OK.
Hi, one of my employees is not getting post notifications. Filters are not configured. The spam folder is empty. The mail just doesn't come. can you help?
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